Perceived Organizational Support: A Metric that Matters

A higher POS can boost an employee’s performance, job satisfaction, self-competence, and happiness.

By Ashley Keating

It’s one thing to preach better employee engagement, but how can you tell if you’re actually hitting the mark? Meet perceived organizational support (POS), a metric that can tell you how much your employees think they matter to you.

Research shows a higher POS can boost an employee’s performance, job satisfaction, self-confidence, and happiness, among other benefits. But it’s important to note POS is not engagement; the latter is a result of the former.

Your mission: Reinforce your organizational support. Start by following these simple rules:

  1. Make sure your employees understand the positive way they’re being treated is an intentional choice on behalf of the business. 
  2. Treat managers well so they’ll pay it forward it to their people.
  3. Be sincere. Employees can tell when organizations are faking it for good press.
  4. Keep an eye on culture. Your values must work with any positive changes you implement.
  5. And of course, the changes have to actually benefit your employees.

To see how your organization scores—and stacks up against others—click here to measure your POS with this 36-item Survey of Perceived Organizational Support.